Refund & Cancellation Policy

When you request a refund, we calculate the refundable amount as follows:

Example: If you purchased $100 worth of credits and qualify for a refund on your unused balance of $50, the final refunded amount may be reduced by non-refundable payment processing costs where permitted by applicable law.

1. We review your account usage and transaction history
2. Calculate unused credits remaining in your wallet
3. Deduct any used credits and applicable payment processing fees
4. Process the refund to your original payment method

To request a refund, please follow these steps:

1. Contact our support team at support@yuvphone.com
2. Include your account email address, transaction ID, and reason for refund request
3. Our team will manually review your request and verify usage within 2-3 business days
4. Once approved, refunds are processed via your original payment method and your account balance will be adjusted accordingly

To process a refund, the refundable amount must meet the following minimum thresholds:

• USD: $10 minimum
• EUR: €10 minimum
• GBP: £10 minimum
• Other currencies: Equivalent to $10 USD

Balances below the minimum threshold will remain as account credit for future use. Credits do not expire and can be used at any time.

You can cancel your Yuvphone account at any time:

• Immediate Effect: Account deactivation takes effect immediately upon request
• Credit Retention: Unused credits remain in your account for 90 days, allowing you to reactivate if needed
• Credit Balance: Unused credits remain subject to our 14-day Money-Back Guarantee from initial purchase. Account cancellation after 14 days does not entitle you to a cash refund of remaining credits
• Data Deletion: After 90 days of inactivity, all account data and unused credits are permanently deleted
• Phone Numbers: Purchased phone numbers will be released and cannot be recovered after cancellation

If you enable the auto-recharge feature (where your account is automatically replenished when your balance falls below a certain threshold), the following rules apply:

• Non-Refundable: Auto-recharge transactions are non-refundable once processed.
• User Control: You are fully responsible for managing, enabling, or disabling the auto-recharge feature from your account dashboard.
• Disputes: Disputes regarding accurate auto-recharge transactions will not be eligible for a cash refund. Please ensure you turn off the feature if it is no longer needed.

As a cloud communication service relying on third-party carriers and internet connections, occasional service interruptions may occur:

• No Cash Refunds: We do not provide cash refunds to your original payment method for service outages, dropped calls, or temporary unavailability.
• Promotional Credits: If you experience significant downtime due to a fault on our end, we may, at our sole discretion, issue promotional account credits as compensation.
• Sole Remedy: Account credits constitute your sole and exclusive remedy for any service interruptions.
• Consumer Rights: This does not affect your statutory rights under applicable consumer protection laws.

• Fraudulent Activity: Accounts involved in fraud, spam, or illegal activities forfeit all refund rights
• Terms Violation: Users who violate our Terms of Service are not eligible for refunds
• Chargebacks: Initiating a chargeback will result in immediate account suspension and loss of all services unless the chargeback is determined to be valid after investigation
• Promotional Credits: Bonus, referral, or promotional credits are non-refundable under all circumstances
• Repeated Refunds: We reserve the right to limit or deny refund requests from accounts with a pattern of excessive refund requests

Refunds are processed in the original currency and payment method used for purchase:

• PayPal: Refunded to the original PayPal account (2–5 business days after approval)

Note: All transactions are processed in USD. Currency conversion fees and exchange rate fluctuations are not refundable.