Refund & Cancellation Policy

When you request a refund, we calculate the refundable amount as follows:

Example: If you purchased $100 worth of credits and qualify for a refund on your unused balance of $50, the final refunded amount will be $50 minus any applicable payment gateway processing fees and transaction costs incurred by us.

1. We review your account usage and transaction history
2. Calculate unused credits remaining in your wallet
3. Deduct any used credits, purchased phone numbers, and applicable fees
4. Process the refund to your original payment method

To request a refund, please follow these steps:

1. Contact our support team at support@yuvphone.com
2. Include your account email address, transaction ID, and reason for refund request
3. Our team will review your request within 2-3 business days
4. Once approved, refunds are processed within 5-10 business days

To process a refund, the refundable amount must meet the following minimum thresholds:

• USD: $10 minimum
• EUR: €10 minimum
• GBP: £10 minimum
• Other currencies: Equivalent to $10 USD

Balances below the minimum threshold will remain as account credit for future use. Credits do not expire and can be used at any time.

You can cancel your Yuvphone account at any time:

• Immediate Effect: Account deactivation takes effect immediately upon request
• Credit Retention: Unused credits remain in your account for 90 days, allowing you to reactivate if needed
• Refund Eligibility: You may request a refund of unused credits (subject to minimum amount) within 90 days of cancellation
• Data Deletion: After 90 days of inactivity, all account data and unused credits are permanently deleted
• Phone Numbers: Purchased phone numbers will be released and cannot be recovered after cancellation

If you enable the auto-recharge feature (where your account is automatically replenished when your balance falls below a certain threshold), the following rules apply:

• Non-Refundable: Auto-recharge transactions are non-refundable once processed.
• User Control: You are fully responsible for managing, enabling, or disabling the auto-recharge feature from your account dashboard.
• Disputes: Disputes regarding accurate auto-recharge transactions will not be eligible for a cash refund. Please ensure you turn off the feature if it is no longer needed.

As a VoIP service relying on third-party carriers and internet connections, occasional service interruptions may occur:

• No Cash Refunds: We do not provide cash refunds to your original payment method for service outages, dropped calls, or temporary unavailability.
• Promotional Credits: If you experience significant downtime due to a fault on our end, we may, at our sole discretion, issue promotional account credits as compensation.
• Sole Remedy: Account credits constitute your sole and exclusive remedy for any service interruptions.

• Fraudulent Activity: Accounts involved in fraud, spam, or illegal activities forfeit all refund rights
• Terms Violation: Users who violate our Terms of Service are not eligible for refunds
• Chargebacks: Initiating a chargeback will result in immediate account suspension and loss of all services
• Promotional Credits: Bonus, referral, or promotional credits are non-refundable under all circumstances
• Repeated Refunds: We reserve the right to limit or deny refund requests from accounts with a pattern of excessive refund requests

Refunds are processed in the original currency and payment method used for purchase:

• Credit/Debit Cards: Refunded to the original card (3-7 business days)
• PayPal: Refunded to PayPal account (2-5 business days)
• Bank Transfer: Refunded to original bank account (5-10 business days)
• Cryptocurrency: Refunded to the original wallet address at current exchange rate

Note: Currency conversion fees and exchange rate fluctuations are not refundable. Refunds are processed at the exchange rate at the time of refund, not the original purchase rate.